Due to the nature of our products, used candles cannot be returned or refunded. Please note we also do not offer refunds on change of mind purchases. However, we will replace or refund products damaged during transit if photographic proof of damage and receipt is submitted to hello@qalastudio.com.au within 48 hours of arrival.

We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.