FAQs
What are your candles made of?
Our candles are made with no nasties—ever. We pour each one using a 100% pure coconut–soy wax blend (completely paraffin-free), vegan-friendly fragrance oils that are free from parabens and phthalates, and FSC-certified wooden wicks for a clean, cozy burn.
Are your vessels handmade?
Absolutely! Each vessel is handcrafted using an artisan-grade cement blend and tinted with natural pigments (never synthetic). Every piece has its own unique texture and character.
How do I safely burn and care for my candle?
Candle care and safety are essential to prevent accidents, burns, and fires.
Always burn your candle within sight and for no longer than 4 hours at a time. Keep it away from flammable materials, children, pets, drafts, and heat sources, and place it only on heat-resistant surfaces. Make sure no dust, debris, or wick trimmings collect in the wax, keep the lid on when not in use and remove all trimmings before lighting.
First Burn: For the best results, let your candle burn for at least 2 hours the first time so the wax melts evenly across the top, this helps avoid tunnelling. it’s essential to let your candle burn until the wax melts all the way to the edges. This creates a “memory ring” that helps ensure even burns in the future. Skipping this step can damage your candle’s burn quality.
Trim Your Wick: After each burn, give your wick a little trim. The burnt wood softens as it burns, so you can easily pinch it off with your fingertips, no heavy hands needed!
Know When to Stop: Burn your candle in 4-hour intervals, and never let it burn all the way down. Stop when about 1.5cm of wax remains.
How do you make your candles eco-friendly?
We love candles, and we love the planet too! Minimising waste is important to us and that’s why our refill option lets you keep using your favourite vessel, cutting down on waste while enjoying the same comforting glow. On top of that, all our packaging is recyclable and thoughtfully designed to be kind to the environment.
From refillable vessels to sustainable packaging, every detail is made to help you enjoy your candle guilt-free and eco-consciously.
What is your shipping/returns/refund policy?
Please check out our shipping & returns page for details.
How can I contact you?
Drop us a message via our contact form or email hello@qalastudio.com.au